Frequently Asked Questions

**When will my order ship?**
We typically process orders within 1–2 business days. Once shipped, you'll receive tracking info by email.

**How long does delivery take?**
Shipping to most locations in Australia takes 4–10 business days.

**Where do you ship from?**
All products are shipped from our supplier’s warehouse, with tracking provided.

**Do you offer refunds?**
Yes, we offer a 30-day satisfaction guarantee. If you're not happy, reach out to us at noolicare@gmail.com.

**Can I update or cancel my order?**
If your order hasn’t been processed yet, we’ll do our best! Please email us as soon as possible.

**Is this product safe for babies?**
Absolutely. The Nooli™ machine is BPA-free, whisper-quiet, and made with baby-safe materials.